Contactless Parcel Service - From User Research to Design
Contactless Parcel Service (CPS) is a design project based on simple user research. The project aimed to identify pain points in the UK online shopping experience during the epidemic and to propose solutions through the product design.
无接触快递服务（Contactless Parcel Service），简称 CPS，是一个基于简单的用户调研完成的设计项目。项目旨在发现疫情时期英国网购体验的痛点并通过设计产品提出解决方案。
After identifying the topic and completing the pilot study , we defined the outline of the semi-structured user research interviews in order to quickly capture the user's pain points during the epidemic.
确定主题和完成 pilot study 后，我们确定了半结构式用户调研的采访大纲，以便快速获取用户在疫情期间的痛点。
(Interview Question Structure)
（采访内容结构图）
During the research process, a total of seven users were interviewed and their pain points and corresponding solutions were summarised in a table (the conclusion table was writen in Chinese, sorry for that). Among them, "It is difficult for me to get my delivery in time because of the short opening time of reception due to the epidemic" and "I will disinfect the delivery when I get it" were mentioned several times by the interviewees.
我们总共采访了7个用户，并将用户痛点和相应的解决办法总结在表格中。其中，”因为疫情导致前台开门时间很短，我很难及时拿到快递“，”我会在拿到快递时对它消毒“ 被受访者多次提及。
Our target user is students living in student accommodation. This is because The centralised nature of the flats maximises the value of the locker. Secondly, students are also more willing to try out new mechanisms. We then completed a user persona and storyboard.
我们将目标用户定为居住在学生公寓的学生。因为公寓的集中居住特性能将快递柜的使用价值扩大到最大。其次，学生也更愿意尝试新的机制。随后，我们完成了用户画像和故事板。
(Persona & Storyboard)
（用户画像 & 故事板）
Based on the former work, we have made a number of changes to the three core functions of parcel locker (parcel tracking, parcel pick-up and parcel delivery) to fulfill users' demand. For example: a completely contactless pick-up logic (user can open and close lockers on the mobile phone, no interactive panel will be installed on the locker), a sanitisation process that automatically turn on when the parcel is placed, a POS machine for payment, etc.
根据前期的工作，我们在三个核心功能（包裹追踪，取包裹，和寄包裹）的基础上做了做了许多改动来满足用户需求。例如：完全无接触的寄取操作逻辑（在手机上完成开箱，关门等操作，在快递柜上不设置可交互面板），放入包裹后自动开启的消毒流程，适应英国本土化加入的 POS 机等等。
(Product Logic Plot)
（产品功能逻辑图）
Finally, we rendered the 3D model of the delivery locker and completed the prototype design of the App in Figma. After completing the initial prototype design, we also conducted user testing to complete iterations of the prototype.
最后，我们将快递柜的设计渲染了出来，并在 Figma 配套完成了 App 的原型设计。完成初版原型设计后，我们也进行了用户测试，对原型图设计完成迭代。
Project introduction video 项目介绍视频
